Software Developer - Team Coordinator - Microsoft, UK 

​2017 - Present

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Engaged in all phases of the software development lifecycle which include: gathering and analyzing user/business system requirements, responding to outages and creating application system models. Participate in design meetings and consult with clients to refine, test and debug programs to meet business needs and interact and sometimes direct third party partners in the achievement of business and technology initiatives.

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Duties:

• Develop, test and implement new software programs

• Clearly and regularly communicate with management and technical support colleagues

• Design and update software database. This includes, but is not limited to: Software Applications, Web Sites, Data Communication Processes and User Interfaces

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Independently install, customize and integrate commercial software packages

• Facilitate root cause analysis of system issues

• Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Identify ideas to improve system performance and impact availability

• Resolve complex technical design issues

• Development of technical specifications and plans

• Analyze user requirements and convert requirements to design documents

• Make good technical decisions that provide solutions to business challenges

• Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues

• Compile timely, comprehensive and accurate documentation and or reports as requested

• Possess up-to-date knowledge of technological developments in the industry

• Communicate effectively and professionally in all forms of communication with internal and external customers

• Possess strong problem solving and decision making skills while using good judgment

• Multi-task and change from one task to another without loss of efficiency or composure

 

IT Manager - Halal Food Authority - UK

​2016 - Present

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Providing administration and IT support to the team of the HFA and co-ordinating with team members in different departments to facilitate a smooth certification workflow.

Duties:

• Develop and maintain the Internal Record Systems (IRS) Database for the  Organisation

• Develop, Maintain and Update websites, social media platforms and the company cloud systems

• Configure & maintain a backup server for all Computers, created users to access the server for office staffs and remotely for staffs working from home

• Troubleshoot and resolve hardware, software, application, network, user access, & related issues

• Design and develop a certification portal for Maintaining lists of certificates issued, due renewal dates and customer categories

• Creating and designing content and literature for media, customers and HFA personnel

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Service & IT Assistant - Unite-Students – UK

 September – November 2016

Duties:

• Data entry, Recording and progressing customer queries, Photocopying and Laminating

• Ensuring required maintenance works within the properties are reported and completed

• Project manage the works whilst on site, snagging, and dealing with resultant defects

• Conducting and logging room and communal area inspections

• Providing a front of house reception service & Welcoming visitors to the properties

 

ICT Manager - University of Sierra Leone - Sierra Leone

​2011 - 2016

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Manages and executes administrative, project, and executive support activities associated with the office of a core division or equivalent component of the University. Reporting directly to the Registrar of the University, serves as principle point of administrative contact and liaison with internal and external constituencies. Provides and oversees the provision of direct staff support. Deliver & develop the University’s Academic Timetable; including IT supports for the University and its staffs.

Duties:

• Designed, maintained and updating the University Website & managing the upkeep of photocopiers and fax machines and ensuring all machines were fully operational

• Design, maintain, Identify and solving problems of the University students’ database, scan documents into database, load information onto prescribed databases, code and process applications into required electronic format and maintain complete activity logs and prepare reports

• Provides assistance in the understanding and interpretation of University policies and procedures, as appropriate, and ensures that office operations are in compliance with policy provisions and standards

• Work in partnership with other colleagues to maintain and enhance the timetabling service for all stakeholders within the university; ensuring consistency and transparency of all classes across the academic year.

• Liaise with staff from Academic Registry and other University staff to allocate and confirm room bookings for University committees, exams, one-off meetings.

• Designed electronic file systems and maintained electronic and paper files

• Developed, designed and maintained the University’s accounting software for the finance department used to manage income and expenses.

• Organizing Career seminars and job fairs for newly graduated of the University